Refund Policy

Last updated 20 September 2026

The 14-day free trial exists so you can test PlayGrid on your own show before paying. Beyond that:

• First payment. If PlayGrid does not do what the site says on a supported Mac and we cannot fix it, ask within 14 days of the first charge and we refund it in full.
• Renewals. Cancel from Account → Billing before the renewal date and nothing more is charged. A renewal charged in error — you cancelled and were still billed, or the App was unusable through our fault — is refunded if you write within 14 days of the charge.
• Yearly plans. Same rules as above. An unused remainder of a yearly period is not refunded after the first 14 days, but the licence keeps working until the period ends.
• Not refunded. Periods already used, charges older than 14 days, and cases where the App was used for productions during the period.

Refunds go back to the original payment method through Stripe, usually within 5–10 business days. Write to [email protected] from the account's e-mail address with the invoice number from Account → Billing.

Nothing here limits rights you have under the consumer law of your country.