Terms of Service

Last updated 20 September 2026

These terms are an agreement between you and RHYTM FUSION LLC, doing business as PlayGrid ("we", "us"), [postal address — set in Admin → Site copy]. They cover the PlayGrid application for macOS (the "App"), the website at appplaygrid.com, and the accounts, licences and subscriptions sold there. By creating an account or using the App you agree to them.

1. The licence

PlayGrid is licensed, not sold. While your licence is valid we grant you a non-exclusive, non-transferable right to install and use the App on the number of Macs your plan allows, for your own productions, commercial or otherwise. You may not sell, rent, sub-license or lend the App or a licence key, reverse-engineer the App except where the law expressly allows it, or remove the notices in it.

2. Plans, trial and the free tier

The Starter, Pro and Studio plans differ in the number of playout channels and the features listed on the pricing page. New accounts may start one free trial of 14 days with every feature enabled; no payment method is needed and nothing is charged when it ends. Without a valid licence the App runs in its free tier — one channel, with a mark on the program output — for as long as you like.

3. Subscriptions and payment

Paid plans are subscriptions billed monthly or yearly in advance through Stripe. Prices are in US dollars and exclude any sales tax or VAT, which is added at checkout where we are required to collect it. A subscription renews automatically at the end of each period until you cancel. You can cancel at any time from Account → Billing; the licence then keeps working until the end of the period already paid for and no further charges are made. If a renewal payment fails, the licence keeps working for a short grace period while Stripe retries; after that it stops until payment succeeds.

We may change prices for future periods with at least 30 days' notice by e-mail. Introductory discounts apply for as long as the subscription they were applied to stays active.

4. Refunds

Our refund policy is part of these terms.

5. Accounts and activation

You are responsible for keeping your sign-in details private and for what is done under your account. The App registers each Mac it is activated on against your licence and checks in with our server from time to time to renew the licence and verify it has not been revoked; it keeps working offline between check-ins. You can release a Mac from your account at any time.

6. Your content and third-party sources

You own what you play out. You are responsible for having the rights to every file, stream or source you load into the App, and for complying with the terms of any service it comes from. We do not monitor or take responsibility for your content.

The App can play media from a URL, including pages on video platforms, by way of the open-source tool yt-dlp. That capability is provided as a convenience for content you are entitled to use — your own uploads, material you hold a licence to, or content whose owner permits it. Many platforms' terms of service, YouTube's among them, prohibit downloading or playing their content outside their own player. Whether a given source may lawfully be used this way is your decision and your responsibility, not ours; you agree to indemnify us against claims arising from sources you choose to load. We may disable or remove this capability at any time.

7. Updates and support

Updates are delivered through the App and included in every plan while it is active. We may add, change or remove features. Support is by e-mail at [email protected]; we aim to answer within one working day but do not guarantee response times.

8. Termination

We may suspend or revoke a licence if these terms are broken — for example a key shared publicly or a chargeback on a paid period — and will tell you why. You may delete your account at any time from Account → Settings; this cancels any subscription first.

9. No warranty

The App is provided "as is". Live production carries risk, and we do not warrant that the App will be uninterrupted, error-free or fit for any particular broadcast. Test it on your own setup before relying on it. To the fullest extent the law allows, we disclaim all warranties, express or implied.

10. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or productions, arising from the App or these terms. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

11. Third-party software and trademarks

The App includes third-party components listed on the third-party notices page, under their own licences. NDI^® is a registered trademark of Vizrt NDI AB; Blackmagic Design and DeckLink are trademarks of Blackmagic Design Pty. Ltd.; Stream Deck is a trademark of Elgato; Mac and macOS are trademarks of Apple Inc. PlayGrid is not affiliated with or endorsed by any of them.

NDI^® software

The App contains the NDI runtime library, Copyright © Vizrt NDI AB, all rights reserved, included under the NDI SDK License Agreement. As a condition of that licence, and in addition to everything above, you agree that you will not, and will not let anyone else: (a) modify the NDI software or any part of it; (b) reverse engineer, disassemble or recompile the NDI software or any protocol it uses, whether on the network or inside the machine, or attempt to; (c) circumvent any technical limitation in it; or (d) remove, obscure or alter any proprietary notice in it. Vizrt NDI AB and its licensors give no warranty of any kind for the NDI software and, to the extent the law allows, are not liable for any damages — direct, indirect, incidental or consequential — arising from the App. You will comply with United States export laws and will not export the App, directly or indirectly, in violation of them. If you build anything that interoperates with the App through NDI, it must comply with the NDI SDK licence, keep current and complete NDI compatibility, and carry these same terms in its own licence agreement. More about NDI: ndi.video.

12. Governing law

These terms are governed by the laws of [state — set in Admin → Site copy], United States, without regard to conflict-of-law rules. Disputes will be brought in the courts of that state, except that either side may seek an injunction anywhere to protect intellectual property.

13. Changes

We may update these terms. Material changes are announced by e-mail or in the account at least 14 days before they take effect; continuing to use the App after that means you accept them. The current version is always at this address.

Questions: [email protected].